Last updated: 15 July 2024
Zeta (“we”, “us”, or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes how we handle the information we collect from our customers and users (“you” or “your”) in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of information:
• Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and billing information.
• Professional Information: Details about your business, including your role, company name, and industry.
• Usage Data: Information about how you interact with our software and services, including log files, IP addresses, browser type, and usage patterns.
• Financial Data: Information necessary for the use of our financial products, such as transaction details and account information.
What Type of Information is Collected?
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes bank account and payment card details.
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us or from a Blacktower IFA.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. More information on this is contained in our Cookie Policy.
• Profile Data: Includes your username and password to access our client portal, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services, and navigate through the website.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use, and share ‘Aggregated Data’ such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
In most cases, we do not collect any ‘Special Categories’ of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, in limited cases, we may need to collect such categories of data and if so will rely on a lawful basis (such as your explicit consent) to ensure that we can lawfully process that data only as may be required as part of an ongoing business relationship you have with us.
Collection of Your Personal Information
Generally, we are required to collect personal or sensitive information directly from you in the course of offering and administering our products and services and managing the employment and engagement of our staff and contractors. The information we may collect includes:
• Name
• Address
• Date of birth
• Contact details (including telephone and email)
• Gender
• Occupation
• Tax File Number
• Salary
• Relevant financial information
• Any additional information relating to you that you provide to us directly through our websites or indirectly through our websites or online presence such as ‘cookies’.
Where relevant, your personal information may also be provided to us via a third party such as your employer, other superannuation or investment fund, recruitment company, financial adviser, or other representative authorized by you, as well as publicly available sources.
3. How We Use Your Information
We use the information we collect for the following purposes:
• Service Delivery: To provide, maintain, and improve our software and financial products.
• Customer Support: To respond to your inquiries and provide customer support.
• Personalisation: To personalise your experience with our products and services.
• Security: To ensure the security and integrity of our systems and your data.
• Compliance: To comply with legal obligations and regulatory requirements.
• Marketing: To send you promotional materials, newsletters, and other information that may be of interest to you. You can opt-out of these communications at any time.
The Purpose of Collecting Personal Information
We will only collect personal information about you where it is reasonably necessary for one or more of the activities or functions that we undertake for you, your employer, or the trustee of a superannuation fund. Where it is reasonable and practicable to do so, we will collect the personal information from you directly.
We collect your information in order to provide the following services and products, to manage the employment and engagement of our staff and contractors, and to give you information about these matters:
• For financial advisory services, to provide you with financial advice and implement your instructions in relation to your finances.
• For regular savings and lump-sum investments.
• Pension transfer services.
• Personal protection insurance.
• Estate planning services.
• Mortgages and equity release.
• Tax planning services.
• To provide any consulting or other services you may request.
• For handling any complaints, inquiries, or disputes regarding our services and products.
• To manage and assess your claim, and manage subsequent correspondence in relation to your claim.
4. Zeta - AI Software for Financial Advisers
Zeta, our AI software for financial advisers, processes financial data to provide insights and recommendations. The use of Zeta involves the collection and analysis of financial information, which is handled with the highest standards of security and confidentiality. We ensure that all data processed by Zeta is done so in compliance with relevant data protection laws.
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
• Service Providers: We may share your information with third-party service providers who assist us in operating our business, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
6. Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
• Access: The right to request access to your personal data.
• Rectification: The right to request corrections to any inaccurate or incomplete data.
• Erasure: The right to request the deletion of your personal data under certain circumstances.
• Restriction: The right to request the restriction of processing your data.
• Data Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to the processing of your data under certain conditions.
To exercise any of these rights, please contact us at [contact email].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Zeta
1 Fore St Ave,
London
EC2Y 9DT
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Zeta Ltd.
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